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How It All Started

Let me start with the story about how I paid for my first road bike.

I had just come home from a tough game of soccer – I was goalie in a woman’s league and I had spent two hours outside in the rain and mud,  running and diving for that ball.  It was late and I was tired and hungry.  I reached for a chocolate bar and sat down to watch a TV show before showering and heading to bed.

As I was chewing, I bit down onto something that felt like a big stone.  I had no idea what it was but I knew it wasn’t supposed to be there.  So, I went to the bathroom and spit this object out into the sink.  It was a tooth!  I thought to myself, “Oh no, I’ve broken a tooth and now it’s going to cost a fortune to fix it. ”  I immediately brushed my teeth so I could see if there was any further damage.   After a thorough examination of my mouth and finding no tooth hole, I suddenly had this sick feeling in my gut because I realized…

…this is not my tooth!  I just found someone else’s tooth in my chocolate bar!

The next morning, after doing some research, I came up with the name of the CEO of this particular chocolate company and left a message with the secretary, explaining the situation and requesting that the CEO call me back.

It wasn’t even five minutes before I got the return call.  I explained what had happened and he immediately responded, ” that couldn’t happen.  Our chocolate bars are all made by automated systems and there are no people working in the factory.”  I told him, “Well, I don’t know how it got there or whose tooth it is but I’m telling you, it’s not mine.”  The CEO proceeded to explain that he would arrange for a courier to pick up the tooth that afternoon  and have it tested.  I had no idea what kind of testing was needed, since it was quite obviously a tooth,  however I agreed.

A week later, I got a phone call from the CEO.  “Well, the object was thoroughly tested and it is a tooth.”  I didn’t want to be sarcastic so I refrained from commenting.  He continued on, ” We are so sorry that you had this unfortunate experience.  What can we do to rectify this situation?”

I had to think fast.   I had just purchased my new road bike.  I was also teaching high school at the time and we were planning a big student rally.   What better snack for the students than chocolate bars?

I boldly requested 1000 chocolate bars and the exact amount of money that I had paid for my new bike and all the cycling gear that I had recently purchased.

The next day, while I was teaching, I got a message that there was a parcel waiting for me in the high school office.  Inside the box was a cheque for the exact amount of money that I had asked for, 1000  $1.00/coupons for chocolate bars, and a release waiver that I had to sign on the spot.

Woo-Hoo!  A free bike!  Free gear!  Fantastic!

Of course, after the fact, many people told me that I was crazy and I should have demanded a million dollars.  I suppose I could have taken advantage of this situation and asked for far more but you know, I don’t regret my decision.  I believe I did the right thing.

I was ecstatic with my new bike and my students devoured the free chocolate bars for months!

Now I was ready to ‘rock and roll’ on my new bike! But first, I had to learn how to ride it!

No Comments

  1. Danae

    Ya . As I recall. A week before this I bit into a bug in my chocolate cake and you told me that I shouldn’t do anything about it…..Remind you of anything mother??

    Love you 🙂

  2. Jessie Burgess

    What an experience! I think I would have got a lawyer involved if it had been me, but you were happy with the restituation and I am sure that the CEO was delighted as well.

  3. Jessie Burgess

    OOPS I spelled restitution wrong….a sign of old age I guess.

  4. Karen Perrott

    That ‘s quite a story! I’d say, almost unbelievable , if I didn’t know you!
    Sounds like the settlement was a win – win – win.

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